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Frequently Asked Questions...
Trying to decide what option is best for you?
Welcome to our Frequently Asked Questions section! Here, you'll find answers to common inquiries and helpful to enhance your experience with us. you have any further questions, feel free to reach out. We're here to assist you!
How do you offer all these services for such a low price? I see that Maple alone costs $79.95/month!
Our parent company provides these services to thousands and thousands of corporate clients. Connect2care allows us to package these services to individuals now at a very affordable and reasonable rate.
How long after I register am I allowed to utilize the services?
After you register you will receive an email with next steps. Our team will get in contact with you and start the registration process, which will take no more than 10 business days
Will my family doctor be impacted?
When you seek care through Maple, these services are billed privately. Therefore, your family doctor will not be impacted.
Do you become my family doctor?
While Maple can provide convenient access to medical advice and treatment, it's not intended to replace the ongoing care of a family physician. In fact, Maple can be a valuable tool for managing urgent or after-hours primary acute care needs when you can't get in to see your family doctor.
What happens if I require a referral?
A Maple doctor can refer you to a specialist if they deem it medically necessary.
Can this platform take care of all my healthcare needs?
It's a convenient way to access primary care for common health concerns, particularly when you can't see your regular doctor or need after-hours care. While Maple can address many medical requests, it's not a substitute for comprehensive healthcare needs. There are cases where in person care through your family doctor, walk-in clinic or urgent care may be required.
Can you prescribe narcotics?
No, doctors on Maple cannot prescribe narcotics. Canadian laws prevent virtual prescriptions for narcotics and controlled substances, and Maple cannot prescribe these medications virtually.